Although there is also some unavoidable standardized legalese at various places in the document which our lawyer required, in this document we try to write everything in plain English. To do this, we frequently use terms like “we” and “you.” “We,” “us,” “our,” and “the Company” means 11430998 CANADA INC., operating as Prestige Digital, a corporation registered in Canada. The “You” or “Client” in this document is you, our Client.
Throughout this document, reference is made to the current hourly rate. This rate is defined as our hourly rate that is in place at the time a service is requested, not at the time this agreement is signed. We will provide you with our current hourly rate upon request.
You are hiring us to complete your project according to the specific scope of work we described in the proposal of services document you will receive. The proposed cost of the project in the proposal includes only this work. When you hire us, we are independent “work for hire” contractors and not employees of you or you business.
The Proposal of Services
The Proposal of Services details the work we will deliver to you, including without limitations, the deliverables and specifications thereto, and any and all compensation to be paid for such work. If additional services are requested by the Client, the parties may enter into one or more other Proposals of Service signed by the parties. Notwithstanding the forgoing, the terms of any Proposal of Services entered into between the parties, shall be in addition and supplemental to the terms of this Agreement. If there is a conflict between this Master Services Agreement and any part of the Proposal of Services, the terms of the Proposal of Services shall be binding.
It is our experience that a typical website design project takes about 6 weeks (not including holidays). This is a rough estimate and depends on a number of factors, including but not limited to the complexity of your project, our current workload, material availability, and any problems that might arise as we work on your project.
We have an active queue of work and we do not place your project in that queue until your deposit (explained below) has been received. While we endeavor to start your project quickly, we will not begin your project until it reaches the front of our queue so that it can receive our full attention.
Delayed, Suspended and Abandoned Projects
In our experience, projects can often stall as we wait on assets, information, feedback, approvals, etc. we have requested from you. We want to complete your project and understand that things happen, however, while we are waiting on your response, we will normally begin to work on other projects to make efficient use or our time.
The following provisions apply in the event a project is stalled as a result of your failure to provide assets, information, feedback, approvals, etc. to us:
Step 1: PROJECT IS DELAYED
Your project will be considered DELAYED if, in our sole discretion, you fail without reasonable cause to adequately respond to any written request from us for assets, information, feedback, approvals, etc. (the “Requested Information”) within thirty (30) calendar days.
What happens when a project is DELAYED?
- We will provide you with written notification that the status of the project is DELAYED.
- We will remove your project from our active queue of work and will take no further action on your project.
- If you provide us with the Requested Information within fifteen (15) business days of our notification to you that the project is DELAYED, we will resume work on your project as soon as possible and your project status will no longer be considered DELAYED.
Step 2: PROJECT IS SUSPENDED
Your project will be considered SUSPENDED if your project is already Delayed and, in our sole discretion, you fail without reasonable cause to provide us with the Requested Information that led to your project being Delayed within fifteen (15) business days of the date we advised you that the status of your project was Delayed.
What happens when a project is SUSPENDED?
- We will provide you with written notification that the status of the project is SUSPENDED.
- We will take no action on your project.
- We will provide you with an invoice for the remaining balance of the project and this invoice will be due upon receipt.
- If your Project Proposal confirms a payment plan, your payment plan will be cancelled.
- If you provide us with the Requested Information and pay our invoice for the remaining balance of the project within forty-five (45) days of our notification to you that the project is SUSPENDED, we will resume work on your project as soon as possible and the status of your project will no longer be considered SUSPENDED or DELAYED.
Step 3: PROJECT IS ABANDONED
Your project will be considered ABANDONED if your project is already Suspended and, in our sole discretion, you fail without reasonable cause to provide us with the Requested Information that led to your project being Delayed and then Suspended and you fail to pay our invoice for the remaining balance of the project within forty-five (45) days of the date we advised you that the status of your project was Suspended.
What happens when a project is ABANDONED?
- We will provide you with written notification that the status of the project is ABANDONED.
- We will take no action on your project.
- All monies already paid to us will become non-refundable even if we have not completed the work for which the money was intended to be applied.
- In addition, if you were previously on a payment plan, fifty percent (50%) of the Cost of Proposed Scope of Work is due and payable to us immediately, if such amount has not already been paid.
- This Agreement will be considered terminated.
Projects requiring a “Rush” will typically incur at least a 50% markup of the total project cost. This increase is necessary to cover the overtime and additional costs incurred to complete your project in the timeframe you require.
It is our experience that changes to the scope of work often occur during a project. These changes usually require additional costs and time. To allow for these change requests, we normally include a Change Budget in the Proposal of Services.
The Change Budget is approved as part of the Proposal of Services and is used only if you request changes to the original scope of work, or want to make changes to previously approved items. We will provide a separate scope of work for the changes you request and a cost for these changes. When you approve this scope and cost, the amount will, at our discretion, be payable immediately or on the final project invoice.
In consideration of the services to be provided hereunder the parties agree that the Company shall be paid in accordance with any Proposals of Service executed by the parties pursuant to this Agreement.
Our standard payment terms are:
- 50% of the Cost of Proposed Scope of Work due as a non-refundable deposit upon execution of the Proposal of Services and this Master Services Agreement
- 25% of the Cost of Proposed Scope of Work due 30 days after the confirmed project start date
- 25% of the Cost of Proposed Scope of Work due 60 days after the confirmed project start date or website launch (whichever occurs first)
- Any amount of the Change Budget utilized is due at website launch (typically included on the final invoice)
The project must be paid in full, including any the amount of the change budget used, prior to website launch.
At our discretion in certain cases, we may request that payments be made at certain additional milestones. If milestone payments are necessary, they will be specifically detailed in the Proposal of Services.
Payment to 11430998 CANADA INC., operating as Prestige Digital can be made using cheque or major credit card.
Late Payment and Collections Policy
All invoices pertaining to web hosting, security, maintenance, or any work on your website are payable on receipt. If an invoice goes unpaid for more than 30 days after the invoice was sent, WE RESERVE THE RIGHT TO SUSPEND YOUR WEBSITE FROM PUBLIC VIEW UNTIL ALL OUTSTANDING BILLS ARE CURRENT.
Amounts due and unpaid shall bear an interest at the rate of twelve percent (12%) per annum. Client agrees to pay all costs of collection, including reasonably lawyer’s fees, as additional sums owed under this Agreement. Client further acknowledges and agrees that if a cheque tendered for payment is not honored by the bank for non-sufficient funds (“NSF”), it will not be re-deposited. If the bank does not clear the cheque, the Client will incur a fee of $35. The Client must immediately send a certified cheque or money order for the amount due, including the NSF fee, to the Company to cover returned cheque. Postdated cheques are not an acceptable form of payment.
IF YOU WISH TO CANCEL THE PROJECT AFTER THIS AGREEMENT HAS BEEN EXECUTED, YOUR INITIAL 50% DEPOSIT IS NON-REFUNDABLE FOR ANY REASON..
IF YOU CANCEL THE PROJECT AT ANY POINT AFTER PHASE THREE HAS BEGUN (AS DEFINED IN OUR WEBSITE CREATION PROCESS BELOW), YOU WILL BE LIABLE FOR THE ENTIRE COST OF THE PROJECT.
Except as otherwise provided, this Agreement may be terminated immediately by either party upon written notice for any of the following:
- Upon five (5) days prior written notice by either party to the other party, or
- If the other party defaults in the performance of any material provision of this Agreement, which default is not cured within thirty (30) days after written notice from the non-defaulting party.
11430998 CANADA INC., operating as Prestige Digital reserves the right to terminate any project for any reason. Except as otherwise provided, if we elect to terminate a project, we will create an estimate of the percentage of the scope of work that has been completed. If the percentage of work completed is less than the percentage of the project that has been paid, we will issue a refund for the difference. If the percentage of the project that has been completed is more than the percentage of the project that has been paid, an invoice will be issued for the difference.
If the project was terminated by you, you will be solely responsible for removing all website files and content off our server within seven (7) business days. Upon your termination of the project, we will immediately provide you with full access to your account on our server for this purpose. Your failure to remove the files and content within seven (7) business days will result in the files and content being permanently deleted without further notice to you.
Assets for a terminated project (such as the website, custom graphics, etc.) will be delivered to the client when the client’s account reaches a zero balance.
In the event that this Agreement is terminated, the sections of this agreement entitled “Intellectual Property Rights” and “Confidentiality” and other provisions of this Agreement which by their nature survive termination, will survive termination of this Agreement and remain in full force and effect thereafter.
Intellectual Property Rights (Who Owns What)
“Intellectual property rights” means all patents, rights to inventions, copyright (including rights in software) and related rights, trademarks, service marks, trade names, internet domain names, rights to goodwill or to sue for passing off, rights in designs, database rights, rights in confidential information (including know-how) and any other intellectual property rights, in each case whether registered or unregistered and including all applications (or rights to apply) for, and renewals or extensions of, such rights and all similar or equivalent rights or forms of protection which subsist or shall subsist now or in the future in any part of the world.
Your new website will be built using the WordPress content management system. WordPress and its associated software are “open source,” distributed under the GNU General Public License. We use WordPress to power your website, but neither of us “own” WordPress or the third-party plugins used to add features to your website. When you hire us to build your website, you are not purchasing WordPress, you are retaining our services to create a customized website using the WordPress system.
When we utilize images or other content that are licensed for use on your website by a third party, that party retains ownership of the content in question according to the terms of their own license agreements. For example, if we use a stock photo on your site, you typically pay for the license to use the photo on your site but you do not own that photo. If you have questions about licensing issues like this, just ask.
When your project is completed, or payment in full for your project has been received, and provided that this contract hasn’t been terminated, we’ll assign intellectual property rights to you as follows:
- You own the website and visual elements we create for you. Upon request, we will provide the source files for any custom artwork that was created for your project.
- You own all intellectual property rights of text, images, site specification and data you provided, unless someone else owns them.
- We own the unique combination of these elements that constitutes a complete design and we’ll license its use to you, exclusively and in perpetuity only for the projects you hire us for, unless we agree otherwise.
- We own any intellectual property rights we’ve developed prior to, or developed separately from this project. During the process of creating your website, we may create design, code, functionality, and processes. While this work is used on your website, we retain ownership of these as our intellectual property and reserve the right to use them in future projects. This re-use helps us serve our future clients better, just as your website will benefit from what we have learned and developed in previous projects.
Our Website Creation Process
Our typical web site creation process is described below. This process may change based on the requirements of your project. If changes to this are required, they will be outlined in the Proposal of Services.
PHASE ONE: Content
- At the beginning of your project, we will provide a Content Guide to assist you in the process of collecting the content we will need to create your new website.
- If you select our professional content creation service, our content writer will contact you and manage the collection and creation of the content.
- We will also give you a “Design Brief” that will help us understand the colors and designs you prefer for your new website which will be used in Phase Two.
- If a logo design is part of the project, we will not begin to create the design concept until your new logo has been completed since we want the new design coordinate with your new logo.
- Phase One concludes when we receive in full the assembled content for the website, including the completed Content Guide, Design Brief and all assets (logos, photos, videos, etc.) that will be used on the website.
PHASE TWO: Concept
- Based on the information you provide in the Design Brief and other assets you supply, we will produce one design concept that has been created to effectively reach your target audience.
- We will work with you to adjust the design concept until you are satisfied.
- Phase Two concludes when you approve the design concept for your website.
PHASE THREE: Development
- The design concept layout approved in Phase Two is converted into a customized WordPress website, pages are built and functionality is added.
- Phase Three concludes when we complete the website and submit it to you for revisions.
PHASE FOUR: Revisions
- You review the website for design and content and create a list of revisions that need to be made.
- Revisions are minor updates and changes to existing content.
- The Change Budget is used for change requests such as but not limited to:
- New functionality you want to add to the project
- Revisions to previously approved items, including design concepts approved in Phase Two
- Other revisions requested in this phase that would exceed 4 hours in total to accomplish
- Phase Four concludes when you approve the requested revisions and the final payment is received.
PHASE FIVE: Launch
We will publish your website so that it is viewable on your domain name. Important Note: Due to the nature of the Internet, it can take 24 hours or longer for a newly published website to be viewable by everyone.
Your new website will be designed for viewing on modern screens for desktops, laptops and mobile devices. We test for compatibility in the following desktop web browsers: Microsoft Edge, Mozilla Firefox, Apple Safari and Google Chrome. We test for compatibility on the following mobile web browsers: Apple Safari (iOS) and Google Chrome (iOS and Android).
Unless specifically requested by the client, we do not code for web browsers or operating systems older than the current release or for those in pre-release or beta at the time the project is begun. There will normally be additional charges for this work.
Plugin Licenses and Updates
One of the most important strengths of WordPress is its immense ecosystem of third-party add-on software called plugins. Many of the plugins we use are free. However, we often use premium WordPress plugins that require an annual licensing fee for ongoing updates and support.
- Plugins used on your website are provided at their current software version.
- WE CANNOT GUARANTEE UPDATES OR SECURITY PATCHES FOR ANY PREMIUM PLUGINS USED ON YOUR SITE IF YOU OPT NOT PARTICIPATE IN OUR WEBSITE MANAGEMENT SERVICE (see below).
Changes After Launch
The design project described by the Scope of Work in the Proposal of Services concludes when your website is launched. Though we are happy to help you with changes to your website after launch, any changes or modifications that were not included in the original scope of work, other than fixing existing bugs (see below), are billable at our current hourly rate.
An “existing bug” is an error in the programming we provided that existed prior to launch and affects the operation or appearance of your website.
Additional costs at our current hourly rate will be incurred for future support requests such as but not limited to:
- Your website has problems or stops working after an update to WordPress or any plugins or software you are using (note: our website management plans cover these ongoing compatibility issues, see below).
- You or a third party add code or a plugin to your site that affects its operation.
- You need assistance adding new plugins or features to your site that weren’t included in the original project.
- A new version of a web browser has issues displaying your website properly.
- You or a third party make changes or alterations to any part of the site.
- Your site gets hacked or compromised and/or you lose files or data.
The Use of Third-Party Assets
By providing any assets such as text, images, artwork or any other elements to us, you guarantee that they are either owned by you or that you have secured permission from the owner to use them. You agree to protect us from any claim by a third party that the assets you supplied to us are their intellectual property.
We guarantee that all elements of the work we deliver to you are either owned by us or that we have obtained appropriate permission from the owner to provide them to you. We agree to protect you from any claim by a third party that the assets we delivered as part of the project are their intellectual property.
Securing the appropriate licenses for photography that you provide to us to use on your website is your responsibility. You assume the full risk of liability for the use of all images. If you are in doubt of the licensing status of an image, contact the original artist before providing it for us to use in your design project.
We often utilize royalty-free images obtained from stock photo websites. The cost for licensing this stock photography is not included in the proposal unless specifically itemized. We will ask for your approval before purchasing any stock photography. Stock photo charges are typically billed on the final project invoice.
Pricing in our proposal assumes web hosting on our private server. Our server is optimized for WordPress and our workflow. Since using other servers usually requires a change in our workflow (and makes the project take longer as a result), there will usually be a surcharge added to your proposal.
If you elect not to host on our server, we cannot be responsible for the speed of your website, the performance of any of your website features, security certificates for your website, or the uptime of your website.
FIXING ANY PROBLEMS RELATED TO WEB HOSTING ON A SERVER OTHER THAN OUR OWN IS BILLABLE AT OUR CURRENTLY HOURLY RATE.
We use commercially reasonable efforts to make sites that we host available 99.9% of the time during each monthly billing cycle. If we are unable to meet this service level, you will be eligible to receive a credit to apply to future billing cycles based upon the unavailability for that month. For the purposes of this agreement, unavailability means that either your website is unresponsive, or your website returns a server error response to valid user requests for more than 60 seconds of consecutive requests, and in all cases that the unavailability is not because of local, regional, national or international outages.
Unavailability that is a result of scheduled maintenance is excluded from these conditions and will not be considered for service credit calculations. Scheduled maintenance is defined as maintenance that is announced at least 2 days in advance, and does not exceed one hour in any month. Typically, scheduled maintenance occurs in off-peak hours (usually in the early morning).
Service credits will be calculated as a percentage of the bill for the billing cycle that the unavailability occurred. The percentage for the credit will be calculated by dividing the number of minutes of unavailability by the total number of minutes in that billing cycle. THE CUSTOMER MUST REQUEST SERVICE CREDITS WITHIN 7 DAYS OF THE UNAVAILABILITY OCCURRING.
In no event will the company 11430998 CANADA INC., operating as Prestige Digital be held liable for damages or losses of any kind whatsoever in the event that your site is unavailable for any length of time.
Website Management Service
Website Management includes website hosting, website software updates, website backups, and website security.
- Website Security
Our proven lockdown protocol hardens the WordPress system to make it more resistant to the actions of hackers. We employ industry leading security software that actively guards your website against hack attempts at multiple levels in the WordPress system.
- Website Backups
Your website’s files and database will be backed up automatically each day your website has activity (if your website does not have activity, there is no need for a backup to occur). This backup is stored in our cloud data vault where we typically retain the previous 30 backups for your site.
- Software Updates
Each week we apply available updates for the WordPress core software, your theme files, and your plugin files. We perform these updates for the items that appear in the “Updates” area of your WordPress dashboard. We also watch WordPress industry security news and proactively perform these updates more frequently during times of enhanced threat levels.
While it is impossible to guarantee that your site will never be hacked, all of these techniques make your website a more difficult target for hackers. In addition, it is well known that hackers tend to exploit easier targets first – sites without security measures in place. However, in the event that your site is hacked, we will restore it to pre-hack condition at no additional cost either by restoring a site backup or performing a malware cleanup at our discretion.
Should your site become compromised by a hack or if your site becomes inoperable because of user error, we will restore a backup for you. If the restorations are the result of a hack, there is no limit to the number of restorations we will perform for you under this service. If the restorations are due to user error, we will perform a maximum of 2 restorations in any 30-day period. Additional user error-related restorations will be performed at our current hourly rate with a one-hour minimum.
Premium (Paid) Plugins
If you hired us to build your site and we implemented premium plugins that require an annual paid subscription to receive updates, we will maintain the appropriate licenses for you as long as you subscribe to our website management service. If we did not build your site and it includes premium plugins such as these, the responsibility is yours for maintaining the appropriate licensing to insure the availability of updates.
WE CANNOT BE HELD LIABLE FOR PROBLEMS SUCH AS BUT NOT LIMITED TO HACKS, INOPERABILITY OR INTERCOMPATIBILITY THAT ARISE FROM PREMIUM PLUGINS WHICH YOU CHOOSE NOT TO LICENSE AND ARE OUT OF DATE.
If an update to a plugin creates conflicts or causes issues with the functionality of your website, we will we will consult with you to determine the best course of action. Typically, we will remove the offending plugin and replace it with a similar plugin or other programming. If the time required to resolve a plugin compatibility issue exceeds 3 hours, additional time will be billable at our current hourly rate.
IT IS YOUR RESPONSIBILITY TO INFORM US IF YOUR SITE IS EXPERIENCING PROBLEMS AND NEEDS ATTENTION.
IF YOU ELECT NOT TO PURCHASE OUR WEBSITE MANAGEMENT SERVICE, THE TOTAL RESPONSIBILITY IS YOURS FOR PERFORMING BACKUPS AND KEEPING WORDPRESS (AND ITS THEMES AND PLUGINS) UPDATED.
Payment and Cancellation for Website Management Services
Payment for Website Management Services is due on the first day of the period (monthly, quarterly, or annually) in which that service will be performed.
You may cancel website management services with a 30-day notice. 11430998 CANADA INC., operating as Prestige Digital DOES NOT OFFER REFUNDS ON WEBSITE MANAGEMENT SERVICES.
IF YOU ELECT TO DISCONTINUE WEBSITE MANAGEMENT SERVICES, THE TOTAL RESPONSIBILITY IS YOURS FOR PERFORMING BACKUPS AND KEEPING ALL COMPONENTS OF YOUR WEBSITE BACKED UP, SECURED, AND UPDATED.
If you desire to migrate your website to another web host. We will at your discretion (1) provide you with an administrator login for your WordPress site so a backup can be performed and migrated to the new location, (2) provide a backup to you created using an industry standard WordPress backup system at a cost of $100, or (3) perform the website migration for you at our current hourly rate.
Your Responsibilities in Website Security
We employ basic WordPress security techniques when building your website. However, studies have shown that one of the most common way that hackers gain access to your website is through keylogging programs installed on the infected computers of users.
You agree to protect any computer that will log into the website by:
- Installing and maintaining updated security software
- Using the most up-to-date version of your preferred web browser
- Keeping the operating system patched with recommended updates
- Keeping versions of other installed software (especially Flash and Java) up to date if they are installed.
You also agree to use a strong password (as shown by the WordPress password indicator) for any account you use to log in and edit your website, and that this password will only be used on your website. We recommend the use of a password manager so that you have strong unique passwords for every site you access.
If your website falls victim to hackers, we are happy to help you recover. However, the process is quite time consuming and can become very expensive.
From time to time, our clients might employ a third party whose services involve modifications to the website. WE CANNOT BE RESPONSIBLE FOR THE WORK OF A THIRD PARTY. Should our services be necessary due to any work performed by a third party, these services are billable at our current hourly rate.
OUR WEBSITE MANAGEMENT PLANS DO NOT COVER WORK NECESSARY DUE TO ACTIONS PERFORMED BY A THIRD PARTY. SHOULD OUR SERVICES BE NECESSARY DUE TO ANY WORK PERFORMED BY A THIRD PARTY, THESE SERVICES ARE BILLABLE AT OUR CURRENT HOURLY RATE.
Search Engine Optimization (SEO)
If we build your website, we guarantee that your site will be able to be indexed by search engines like Google and others at the time of launch. Additional SEO services are not included in your project unless specifically itemized in the proposal of services. Your ranking and placement search engines depend on a myriad of factors. WE CANNOT GUARANTEE RANKING OR PLACEMENT ON ANY SEARCH ENGINE.
If you desire for your website to be accessible to users with disabilities, or if your local laws require it, it is your responsibility to inform us of this requirement. We can provide accessible design options, but this normally requires a significant investment of time. Accessible design will not be included in the Scope of Work in your Proposal of Services unless it is specifically requested.
WE DO NOT GUARANTEE ANY LEVEL OF ACCESSIBILITY COMPLIANCE OF ANY WEBSITE UNLESS WE HAVE EXPLICITLY AGREED TO PERFORM THIS SERVICE.
Legal Pages and Privacy Requirements
IT IS THE SOLE RESPONSIBILITY OF THE CLIENT TO DETERMINE WHETHER SUCH PAGES ARE REQUIRED. It is advisable to consult a lawyer to determine your responsibilities in this matter. Creation of the content for these legal pages is not included in the Proposal of Services for your new website unless specifically itemized. However, if you provide the content for these pages, we will typically add them at no additional cost.
IT IS THE SOLE RESPONSIBILITY OF THE CLIENT TO INFORM US THAT YOUR WEBSITE MUST BE COMPLIANT WITH ANY REGULATORY BODY. Compliance with regulations such as these will normally result in an additional charge.
Occasionally, your website will sent email when certain events occur such as the completion of a contact form, sale of a product, update/reset of a user’s password, etc. These emails that are automatically generated by the WordPress system are often flagged as spam (or not delivered at all) by email providers like Google/Gmail, Microsoft, Yahoo and others.
SINCE WE CAN ONLY CONTROL THE SENDING OF EMAIL AND NOT ITS RECEPT, 11430998 CANADA INC., operating as Prestige Digital CANNOT BE HELD RESPONSIBLE FOR ANY EMAILS THAT WERE NOT DELIVERED TO THE CLIENT FOR ANY REASON.
IT IS THE CLIENT’S RESPONSIBILITY TO REGULARLY CHECK SPAM FOLDERS AND WEBSITE FORM AND ORDER INTERFACES FOR ANY NOTIFICATIONS THAT WERE NOT DELIVERED TO THE CLIENT’S INBOX.
Registering a domain name for your website and paying the fee for it annually is your responsibility. We can assist in the process of registration and connecting your name to the website if you desire. You can purchase your domain name for multiple years, or renew it annually at your discretion. Be certain that the credit card the domain registrar has on file for you is current.
WE ARE NOT RESPONSIBLE FOR SUSPENSION OR LOSS OF DOMAIN NAMES BECAUSE YOUR CARD COULD NOT BE BILLED OR FOR ANY OTHER REASON. Work needed as a result of domain expiration is billable at our current hourly rate.
Testimonials, Marketing and Attribution Links
We reserve the right to use your project as an example in our promotional materials including but not limited to case studies, web pages, blog posts, social media posts, magazine articles, and videos. We will place an attribution link in the footer of your website that links back to our home page. At the end of your project, we may also ask you for a quote describing your experience working with us. We may also ask you to be a reference should any future clients desire to speak with people we’ve worked within the past.
WE DO NOT PROVIDE EMAIL SERVICE TO CLIENTS. We recommend consulting with an IT Professional about implementing third party services such as Google Apps and Microsoft Office 365.
Disclosure to Law Enforcement
We will disclose information about our clients to law enforcement agencies without further consent or notification to the client upon lawful request from such agencies. We will cooperate fully with the legal requests of law enforcement agencies.
We understand that you may disclose to us Confidential Information (meaning any information not generally known and proprietary to you) in the scope of your project. We agree that we will not use such Confidential Information for the benefit of any person, entity or organization other than you and will hold this information in strict confidence
The Client agrees to indemnify and hold harmless 11430998 CANADA INC., operating as Prestige Digital, its subsidiaries, contractors, employees and affiliates and each of their respective directors, officers, employees, shareholders and agents (each an “Indemnified Party”) against any losses, claims, damages, liabilities, penalties, actions, proceedings, judgments, or any and all costs thereof (collectively, “Losses”) to which an Indemnified Party may become subject and which Losses arise out of, or relate to the Agreement, Client’s use of the Services, breach of any confidentiality obligation or any alleged infringement of any trademark, copyright, patent or other intellectual property right and will reimburse an Indemnified Party for all legal and other expenses, including reasonable lawyers’ fees incurred by such Indemnified Party, in connection with investigating, defending, or settling any Loss, whether or not in connection with pending or threatened litigation in which such Indemnified Party is a party.
Choice of Law and Forum
This Agreement, and any related Statements of Work, shall be construed in accordance with, and governed by, the laws of Canada and the laws of Ontario.
In the event of any dispute or disagreement with respect to the meaning, effect or interpretation of this Agreement or in the event of a claimed breach of this Agreement, the parties hereto agree that such dispute shall be determined through mediation. The parties will mutually select a mediator and share the cost of mediation equally. Unless otherwise mutually agreed, the location of the mediation will be in Hamilton, Ontario. The parties agree to cooperate fully with the mediator in good faith in order to reach a mutually satisfactory resolution of the dispute.
If the dispute is not resolved within 60 days after it is referred to the mediator, either party has the option to litigate the dispute in a court of law.
Refusal or Discontinuation of Service
11430998 CANADA INC., operating as Prestige Digital reserves the right to refuse, restrict or terminate service to any client for any reason.
Disclaimer of Warranty
We will perform our work in accordance with good industry practices and at the standard expected from a suitably qualified person with relevant experience. We cannot guarantee that our work will be error-free and so we cannot be liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if you’ve advised us of them.
THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON- INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT SERVER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL.
Limitation of Damages or Liability
IN NO EVENT WILL THE COLLECTIVE LIABILITY OF THE COMPANY, ITS AFFILIATES AND ITS LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS AND DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, FOR HARM CAUSED BY OR RELATED TO THE CUSTOMER'S SERVICES OR INABILITY TO UTILIZE THE SERVICES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Nothwithstanding anything else in this Master Services Agreement, the maximum aggregate liability of 11430998 CANADA INC., operating as Prestige Digital, INC and any of its employees, agents, contractors or affiliates, under any theory of law should not exceed the amount of fees it has collected on the customer’s account in the last six months.
No part of this Agreement will be affected if any other part of it is held unenforceable or invalid.
The headings in this Agreement are inserted for convenience only and are not a part of this Agreement.
This Agreement, and any Proposals of Service attached, constitute the entire agreement and understanding of the parties with respect to the transactions contemplated hereby and supersedes any and all prior agreements and understandings relating to the subject matter hereof. This Agreement may not be waived, assigned, extended, amended, supplemented or modified orally, but only by a written instrument signed by the party against whom enforcement of any such waiver, assignment, extension, amendment, supplement or modification is sought.
This Agreement may not be changed or modified except in writing signed by the parties.
The parties acknowledge and agree that they have read, understood and have actively negotiated the terms of this Agreement and participated in its drafting. Therefore, this Agreement shall not be deemed to be the product of either party and shall not be enforced or interpreted any more stringently or strictly against either party.
Neither the Company nor the Client may assign this Agreement without the prior consent of the other.
Please sign below signifying that:
- You have read, understood, and agreed to this Master Services Agreement
- That this Master Services Agreement and the Proposal of Services documents comprise our entire agreement.
- That you agree that the two documents above govern your working relationship with 11430998 CANADA INC., operating as Prestige Digital